Select a security question. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. Repairs Hub. The results have been immediate. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. @NHSHomerton. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. Civica Payments Portal - Products & Services | 1 false false N At this stage the complaint is investigated by a team independent of the service you complained about who form part of the Chief Executives Office, or an appointee. Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. 1 King's Cross Bridge If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. View map, The Lighthouse They can also use the call back service where people will receive a call without losing their place in the queue. Contact us to find out more. If youd give it to a friend, you can bring it? 81 Aldwych The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. Visit Hackney Real Nappy. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. The Dextrous Web Ltd is a company registered in England & Wales, No. There are separate processes for: You can also write to us or telephone using the contact details below. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Building a Report a Repair service - dxw With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Really enjoyed my time at ahacknwy Council, and it was sad to leave. I had to leave in order to fulfil my educational commitments. Coventry CV4 OEH 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc Based on what we learnt, we designed and implemented some changes to the service. Clothes and accessories and shoes must be clean, wearable and undamaged. Simply download the app, find your local Refill station and get fresh drinking water on the go. Hackney Council is in the process of redesigning their benefits and housing service in order to reduce friction between staff and IT systems, manage demand on the service, make the service more efficient and effective, and prevent homelessness. Item details. so residents can report the repairs they need on their homes, online 24/7. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. The dxw newsletter is a regular update on what we've been doing and thinking about. Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. Winter is the peak season for heating repairs and we experience high call volumes. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. "dxw" is a registered trademark. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. Our repairs telephone number is 020 8356 3691. Please contact the repairs department on 020 8356 3691 for required repairs" Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. The proposals for each play area follow work to refurbish play areas at four other parks this year. Start a new form. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter Hackney . Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). Based on what we learned, we then developed a prototype service that was tested with users. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. Hackney Council on Twitter: "@mii_kii0 Please contact the repairs Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. The Dextrous Web Ltd is a company registered in England & Wales, No. We are one of Londons largest social landlords and we are committed to delivering a first class repairs service to everyone living in one of our more than 30,000 homes. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. Working at Hackney Council: 84 Hackney Council Reviews - Indeed An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Mayor of Hackney, Cllr McKenzie and carpenter Anton Christophe, Cllr Clayeon McKenzie, Cabinet Member for Housing Services, Drive to improve our repairs service continues as pandemic backlog cleared. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. See below details on how you can help. Fax: 024 7682 0001, Housing Ombudsman Service Items are assessed and categorised based on recommended retail price (RRP) and condition. There is a reusable nappy community that organises events and provides support. Damp, mould and condensation | Hackney Council On the day our teams will provide information on: At the event, you will have the opportunity to visit our Zero Waste Market and attend repair workshops and demonstrations: Family-friendly stalls and activities include: Grab some coffee and hot drinks. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . 6617101. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. These acts of reuse help our community and reduce waste. 2008 - 2023. To do this, wipe down affected areas with a specialist mould spray instead of using products like bleach or washing up liquid as they do not kill the mould effectively. London Borough of Hackney | LinkedIn Keep iterating and improving. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. This means your unloved clothes will have a second chance in a new home. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. The donation period for March 2023 is between 1 and 29 March 2023. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. If an emergency you can call 0208356 3691." This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. They can book appointments for simple repairs themselves at times that suit them. Hackney Council The next steps are to complete ongoing reviews of the service. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. For more information, please visit: www.lovehackney.uk/windrush-generations-festival. Reserve your place here. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. Given the nature of an investigation into staff behaviour and to ensure we comply with data protection rules, it may not be possible to keep you fully informed of any outcome or specific action taken against a member of staff. Report a change of circumstances for Housing Benefit or Council Tax London WC2B 4HN Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. Choose this option to start a new form -. investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. There will also be a free fruit giveaway and discounted sweet and savoury pastries. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Please phone their new number 020 8510 7176 to book an appointment. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. The time came.for me to focus on progression and not just job comforts. Sign in | Hackney Repairs Hub Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. They can book appointments for simple repairs themselves at times that suit them. To request a repair for a communal area, please call customer services 0208 356 3691. The project was established when Hackney Councils public health and football development teams approached Celtic FC Foundation after local refugees and asylum seekers said that they wanted more football-based activities and opportunities to exercise and build friendships and new networks.Saturdays tournament was the final stage of the project, a pilot aimed at improving physical and mental health outcomes of asylum seekers living in hostel accommodation in Hackney. if your complaint covers more than one issue there may be a need to handle them as separate complaints. You can report emergency repairs 24 hours, 7 days a week. LBHackney-IT/repairs-hub-frontend - Github Hackney Council on Twitter Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. Tel:0300 111 3000 Calls Landing . During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. Reduce, reuse and repair | Hackney Council Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. Provided by Civica UK Limited Your session will expire in 0 seconds. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken.
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hackney council repairs