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Login. Our company wont do business with them again. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Click on the attachment to access the shipping label. I'm done! I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Verified customer. Tip for consumers:There is a $20 per item return fee which they don't tell you about. When you complete the online return form, you will instantly receive a pre-paid shipping label, along with your return authorization form. Bluefly was founded in 1998 as an online fashion retailer. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. Our scan shows Bluefly website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. It is absolutely impossible to contact customer care, they are totally unprofessional and never My husband ordered me something from Bluefly as a Christmas gift! The customer service is really terrible. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. You will receive an email notification upon the completion of returns processing at our Fulfillment Center. I bought a bag back in December with promises it would arrive before Christmas. Zero customer service. They do not clearly state their unfair refund policy on the first page of their website and a class action suit should be brought against this company and their website. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. 1) Enter the order number and shipping zip code into the Order Status link located in My Account. They don't answer emails, phone has a recording that the person I'm trying to reach is unavailable and calls go directly to the recording. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account. Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity. However, I found that they have an automated system so that they cannot change the address or cancel the order. As a marketplace, we have many suppliers and we areunable to offer exchanges. I'm going to buy a fendi bag on your web. I will never shop Bluefly again. Charging more for a different color shoes and sending me the the shoe from my original order!!!! That lowers the value of the bag. Whenever I see more than 50 percent discount, I always back off. This is how this website does their customer service. if the bag is faked or damaged, could i return it back? Share your photos and videos with others to prove the truth of your words. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. When they emailed me back they said that they were not able to refund my money and also said how sorry they were. Delivery Options. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. Filltek provides order fulfillment and warehousing services for Bluefly. Returns must be in their original, unused, unworn condition with all tags attached and all packaging included. Call Bluefly.com customer service faster with GetHuman. It maybe a pain in the a##. Bluefly offers fast and easy online returns. Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. When I contacted them for the second time about returning and asked they said it is impossible. Reviews are from legit customers. I did not do anything wrong when I ordered, they shipped the wrong size! How silly of me to have strayed Bluefly is a bunch of crooks and liars. Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. I've bought stuff from them in the past and everything went smooth. Email this Business. I would never purchase again, especially big ticket items. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. Order was place in early December, but nothing ever arrived. They may ship directly from different marketplace partners. Bluefly will not be responsible for lost packages without proof of this receipt. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. FINAL SALE items are not eligible for refund, exchange, or store credit. I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. 877-258-3359. I ordered pre owned pink off white odsy sneakers. So, I called. Using my math, 22-3 equals 19. Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. Please allow adequate time for return shipping. Over 2.8 million positive reviews on eBay. If you need the order to arrive sooner, expedited shipping is available at checkout. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. As well as postage. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. Independently owned. Discover deals and discounts on Bluefly at Zulily. Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. DO NOT ORDER FROM THEM! But this has been the worst, worst experience ever! For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This can provide reassurance to potential customers seeking quality products or services. In order to provide a wide selection of products & brands, we work with a variety of third party vendors. This is horrible, especially since the item I ordered is defective (the zipper is broken). ComplaintsBoard.com is a leading complaint resolution website on the Internet. I hope it's there. So if it is not returned, I won't have my money back, which is quite likely to happen. Beware of this scammer who is their customer service rep Tyler M he scams and bullies customers we were told hes on his way out. I contacted customer support and have been in contact with numerous representatives and supervisors. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . Tip for consumers:Be aware of $20 to return! company located in New York, New York with $22.00 Million in revenue and 78 employees. Bluefly - This place should be shut down. You've been warned. BBB File Opened: 12/17/2019. How do i know if an item is new, used etc? I ordered a pair of shoes and was sent the wrong size. I will be contacting BCBG to let them know how their brand is being treated. Subscribe to getexclusive offers on designerbrands. Do not buy from here, $20.95 fee deducted from return for shipping, Never again I hope the pandemic put them out of business, 0 stars if I could, stay far away from them, What are the all around quality of the watches and shipping. I emailed them several times, never heard back from them. Hope to hear from you soon and thanks again. $630 $169.99 Save 73 %. Probably my last purchase from Bluefly.com. Duties And Taxes Refund Bought Saint Laurent bag from bluefly. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. Then place a new order online for an alternative product. So I wasnt aware of their fraudulent return policy. Product on Bluefly are available in very limited quantities for only a short period of time. 2) Select This is a Gift return on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Size: 37.5 This review was chosen algorithmically as the most valued customer feedback. Bizrate Page: http://ow.ly/N8PkJ The item you would like to return was shipped more than 23 days ago so on this occasion, we are unable to accept the return. Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. Hi Anna, Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information. Email us at flyrep@bluefly.com. Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. Obviously they are not willing to issue credit back for return. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. Shipping charges are not refundable. Tip for consumers:make sure you are willing to lose you money before doing any business with this company, Products used:nothing never received items since they were mailed to an incorrect address and not recovered. Tip for consumers:Check the return policy before ordering. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all.

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