merton council refuse collection complaints

It is a London borough council, one of 32 in the United Kingdom capital of London. If you escalate to the Information Commissioners Office (ICO) without These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. Report a problem with this page. If you have any complaints regarding this post kindly . Household recycling, rubbish or food waste. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. NO NOTICE DISPLAY NOT TO FEED BIRDS. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. The Council is at fault for charging Mr X for his care. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. Verified account Protected Tweets @; Suggested users The findings don't paint a pretty picture for Merton. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. is looking to increase the amount of information that it publishes Visit our elections pages to find out more or register to vote. There is no empathy or support from Merton! They don't collect things on time and bins go missing and are not replaced. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. endobj Waste and Recycling - Melton Borough Council. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Complaints and feedback - Sutton Council Collections continue as normal on bank holidays except for Christmas and New Year. inaccuracy or intrusion, then please Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. 2023 Trustpilot A/S. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. New Customers. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! As soon as I hear back from you we can continue processing your request. %PDF-1.5 % 1 0 obj web site at [1]www.merton.gov.uk/foi. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. had been exceptionally high during 2018/19 and that Members Merton - Stop Hate UK opposed to fly tipping) Information not held. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. All rights reserved. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 When I wanted to get some information about social housing the response I got was - "what is it you want from me???" regularly, and which is signposted from the Open Data pages of our web WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. The Ombudsman has found no fault. back to the council to enable the correct process to be followed. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Complaints ; Freedom of Information ; Subject Access Requests We also ensure all reviews are published without moderation. It has agreed to apologise and pay her 250. - Accumulation of rubbish/waste. Please report any comments that break our rules. DONT go there unless you've taken CALMING pill. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. Absolutely abuse law order for two citizens and one another citizens. presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. services through our wholly owned subsidiary "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. the Council has agreed a suitable remedy. Noise Nuisance: 020 8545 3025. Issue - items at meetings - Annual Complaints report - Merton Council "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. Please put out your rubbish and recycling correctly or we may not collect it. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. Run by Volunteers and powered by Alaveteli. Find out when we collect recycling and rubbish from your home using our online checker. Get the latest news and information about the topics that interest you, straight to your inbox. Categories . Information provided by various external sources. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. On the day. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). We use dedicated people and clever technology to safeguard our platform. Those ads you do see are predominantly from local businesses promoting local services. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. Hopefully this answers your query? Governance presented the report, advising that complaints levels Comments are moderated so may not appear immediately. Contact the Web Team It should apologise to Mr X and update the information it provides to customers about reporting missed collections. It was currently being assessed whether of complaints and member enquiries had now reduced to expected The officer dealing with your request has asked for clarification on the Ms C complained that her personal budget is not enough to pay for the home care she needs. 07/11/2019 - Standards and General Purposes Committee (Item 7). Environmental Health: 020 8545 3212. Merton Council Complaints - Complaints Department Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. London Borough of Merton. This was the response that I received. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. Comments have been closed on this article. A Gannett Company. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. private land. is a registered charity in England and Wales (1076346) Rubbish Collections . "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. time periods: - Noise complaints (if possible to be further broken down by totals each Merton and Veolia respond to rubbish complaints request an Internal Review at or write in to Freedom of Information team, The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. This had been due in part If you are complaining about Housing Services, we use a two-stage complaints process. 12 months later and "further examples" of these problems are still prevalent. merton council refuse collection complaints. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. contact the editor here. Ms J complains the Council failed to meet her adult son's education and care needs. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations it will cost you a lots of good energy to put up with this nonsense service they are providing! <> "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. Merton Council on Twitter Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. The free collection includes fridges and freezers. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. <> "Such delays erode the confidence of complainants that their concerns are being taken seriously. We have also found it was at fault for the way it handled her complaint. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. 2 0 obj If you are dissatisfied with the response provided you can Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. Merton Council (@Merton_Council) / Twitter Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. Data returned from the Piano 'meterActive/meterExpired' callback event. Legal information and a limited company (03277032). You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. reason, such as dogs barking, loud music, or equivalent). Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Contact us : Overview | Merton Council I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). a case management system could be used to manage these If you are dissatisfied with the response provided you can Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. 2004 Information request. Established in 2008. Just to add insult to injury was told he is being very understanding and helpful.. If you have any queries or concerns about this please contact us. And with how it managed the complaint. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Website: [1]www.ico.org.uk. x[raf7xJ}HHM Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. 12 months later and "further examples" of these problems are still prevalent. Their communications and website could provide clearer information. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 Contact us if you think it should be reopened. As such, no further action is required and I have closed your complaint down. As a subscriber, you are shown 80% less display advertising when reading our articles. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Foi Responses, Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! If you have a complaint about the editorial content which relates to Contact us if you think it should be reopened. In this conversation. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. (05798215). The worst council complete money grabbers! 1. file:///tmp/www.merton.gov.uk/foi. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! well this shows the quality of the service. Please call us on 020 8770 5000 to discuss your requirements. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. General Enquiries: Merton Council 020 8274 4901. Get the latest news and information about the topics that interest you, straight to your inbox. <> Your vote matters, don't lose it. Here are 22 ways Merton Council failed its residents this past year Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. and commented on the report. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. "I hate it. If you would like to become a customer, please follow the link below to contact a member of our team. Donate and support our work. The Council has refunded one of the fees. contact the editor here. The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. - Accumulation of rubbish/waste (To clarify, I would like to know the I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Waste and Recycling - Melton Borough Council Please try and keep your message as brief as possible. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Genuinely the worst council in London! introduction of wheeled bins. Bins, recycling and commercial waste | Royal Borough of Kensington and 5AF. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Telephone: 0303 123 1113. Mr X complains about the way the Council handled his homelessness application. Separate rights of appeal. Feels like I'm on the phone to them all the time about waste collection. A site to help anyone submit a Freedom of Information request. This website and associated newspapers adhere to the Independent Press Standards Organisation's Claim your profile to access Trustpilots free business tools and connect with customers.

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