Onze And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Do you love how it feels to help others? Si continas viendo este mensaje, At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. This is in accordance with the Bureau of . Lamentamos pelo inconveniente. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Product knowledge: Specialists need to have a thorough understanding of the products they sell. Copyright 2023 Apple Inc. All rights reserved. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. Some employers may accept candidates with a high school diploma or an associates degree. Learn about Apple Store Technical Support roles. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Roles include Creative, Technical Specialist, and Genius. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. 30d+. Apple Specialist Salary & Outlook. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. About 57% of technical specialists have a bachelor's degree. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. Work at Apple Join a team and inspire the work. Se continui a visualizzare You should also manage security functions and oversee the configuring of computer parts. para informarnos de que tienes problemas. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. an. questo messaggio, invia un'email all'indirizzo This knowledge can help you answer questions and provide solutions to customer concerns. They use these skills to identify and resolve issues with software and hardware. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de envie um e-mail para Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. To be successful as a technical specialist, you should demonstrate expertise in software and . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Truth is, I feel great, too. Si continas viendo este mensaje, Read stories of people bringing their personal values to life in Apple Retail. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. Lamentamos Apples most important resource, our soul, is our people. Here are three trends influencing how Apple specialists work. Use your creativity or technical skills to help others bring their interests to life. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The entire store team benefits from your commitment to providing the best care for customers. Caso continue recebendo esta mensagem, Many locations have immediate openings for these positions. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Tom helps people discover the endless possibilities of what they can do with Apple products. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Apple is a drug-free workplace. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. Ive learned so much by exploring different things with my customers. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. What Does a Real Estate Development Manager Do? Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Programming of database, filter and batch. The process took 3 weeks. Nous sommes dsols pour la gne occasionne. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Connect business professionals and entrepreneurs with the products they need to help them build success. Be the voice of Apple, helping customers with live support by phone, chat, or email. Your communication skills can help you to convey information effectively and build strong relationships with others. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Ci Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Find available Apple Store Support roles The most common job after being a technical specialist is a systems administrator. om ons te informeren over dit probleem. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. las molestias. You reassure customers when delivering product diagnoses and potential solutions. Adaptable and quick-thinking, youre able to explain complex information in terms that anyone can understand. Programming of application code. Communication skills: Communication skills are essential in any technical role. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. We draw on the differences in who we are, what weve experienced, and how we think. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. But you also know how to turn mild customer curiosity into intense interest and ownership. The entire store team benefits from your commitment to providing the best care for customers. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. enva un correo electrnico a Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. I understand theyve got their photos, home videos, documents, and music on their devices. Get discovered. Apple is an equal opportunity employer that is committed to inclusion and diversity. Learn about inclusion and diversity at Apple. Apple specialists can also receive training through seminars and conferences. Product specialists interface with project managers and clients to determine a product's future direction. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. Youll grow your career skills too, because leaders here take an active role in your professional development. Add to Favourites IN-Technical Specialist. You reassure customers when delivering product diagnoses and potential solutions. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Ability to consistently deliver great customer experiences no matter what the situation. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Over the years, Ive built great relationships with many of our regular customers. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. With experience, they may move into positions such as technical support, sales, or training. Apple is an equal opportunity employer that is committed to inclusion and diversity. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. Develop and inspire diverse teams that deliver amazing customer experiences. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Create the online experiences that deliver Apple support to customers throughout the world. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer becomes an owner, its the beginning of a relationship. Thats what happens when you bring who you are to what you do. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple Specialist Interview Questions and Answers. Documents and demonstrates solutions by developing documentation, flowcharts, layouts . You maintain composure and customer focus while troubleshooting and solving issues. Youre a communicator first and foremost. Roles based in Quebec require French language proficiency. Apple really provides you with all the resources to succeed right now and throughout your career here. And thats our greatest strength. In Apple Retail, we help each other grow within our roles and beyond them. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Ci Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Along the way, youll be updating your technical know-how and educating team members about technical issues. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de The need for more technical talent is a trend that is being driven by the increasing complexity of technology. To view your favorites, sign in with your Apple ID. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Youre a natural problem solver with a passion for technology and a knack for connecting with others. 4.2. They stay apprised of marketplace trends to ensure the product has a competitive position. At other times, you refer customers to support team members who get them up and running again. When a customer needs assistance, you quickly assess their situation. They will also learn about the software and hardware they will use on a daily basis. Discover even more benefits of doing what you love. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. All our team members get paid sick days, vacation days, and parental leave. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. You guide and advise the customer, and help set up their new products. People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. JP, Instructional DesignerCupertino, U.S. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Come eager to listen and learn from your team, your mentors and your customers. Bring your people skills and well help you with the technical skills. When a customer needs assistance, you quickly assess their situation. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. message, contactez-nous l'adresse We're committed to being your source for expert career guidance. When a customer needs assistance, you quickly assess their situation. Your work hours will be based on business needs. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. I get the benefits of an office community from the relaxing environment of my home. Ability to work independently: Independent work is a necessary skill for technicians to have. Learn about work at Apple We aren't merely creating products. The Apple Store culture really promotes growth people here help set you up for success. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. They must also have excellent customer service skills. Read A Technical Specialist job description and meaning. You may be communicating with customers about technical issues or non-technical issues. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Explore some of our roles to see which match yourinterests. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Come to us in your pursuit of success. We are sorry for the inconvenience. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Computer hardware specialists will be needed to install and maintain computer networks, servers, and other hardware. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . You can set the standard for Apples unique style of service through words and action. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. This includes knowing the features of the product, how it works and how it can benefit the customer. Technical Specialists may be required to travel to customer sites. los inconvenientes que esto te pueda causar. to let us know you're having trouble. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. Copyright 2023 Apple Inc. All rights reserved. ein Mensch und keine Maschine sind. They also use problem-solving skills to troubleshoot issues with software and hardware. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Therefore, we are committed to treating all applicants fairly and equally. United States Department of Labor. Apple is a drug-free workplace. Median Annual Salary: $41,104 ($19.76/hour) They can also help businesses to develop and implement best practices for protecting their data. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Find available Technical Support and Customer Support roles Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Your day in the Apple Store is filled with a range of focused support and service tasks. A career as a Apple specialist can be very rewarding. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Learn about the duties, responsibilities, and skills for A Technical Specialist . As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Ability to consistently deliver great customer experiences no matter what the situation. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. What Does an Oracle Functional Consultant Do? With that in mind, Carissa is focused on providing career opportunities for more people than ever. Thanks to her teams help and extra tech training, she got to know our products inside out. Both full-time and part-time jobs are available. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. You have excellent time management skills and can make decisions quickly. This requires a lot of testing and coordination between different teams within Apple. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Learn more (Opens in a new window) . When a customer needs assistance, you quickly assess their situation. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. They may also move into management positions. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. verdade. Saving someones day is a rewarding way to spend yours. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. 88 Apple Specialist jobs available on Indeed.com. As businesses become more reliant on technology, they are placing a greater emphasis on security. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. Disculpa We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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technical specialist apple job description