This rating has improved by 10% over the last 12 months. Mark listened to what wed like to do whilst we were travelling and advised accordingly. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. Simply Incredible! We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. Best regardsAudley Travel. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. The advice given was excellent in terms of time of year to visit, locations and what to do. In other words, it is not the fault of one bad travel agent at Audley. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Brilliant. He listened carefully to our thoughts and then planned us an excellent trip. Covering all seven continents, The world your way shows you how you can see the world with us. Thank you Mat, thank you Audley. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. Best wishesAudley Travel USA. Hi EmmaA huge thank you for sharing your experience with us! Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. Due to the pandemic, we changed our holiday dates and destination three times. We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. We will be using their services again. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. Dear ******. Well guide you through the process. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! We will be using their Just returned from a 6week tour of Australia and Singapore. We put down our deposit and later paid off our trip totally. Hi RobertThank you for reaching out and sharing your great feedback with us. Yelp users havent asked any questions yet about Audley Travel. Sign up to receive your copy and start planning an unforgettable year in travel. A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. Rated 4.8 out of 5 based on 3261 reviews on. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. Best wishesAudley Travel. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. The guides supplied throughout were very helpful and friendly and always there when needed. In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. Read 5,650 Reviews. What would you like to experience? Hayley Ryan organised it for us and delivered what she said she would. We met other Audley travellers who were equally delighted with their trips. And we were informed that the room we switched to was much less expensive than our original room. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. This was a three train, two bus trip each way. It seemed that we were always given the worst rooms in each of the hotels we were booked in. We booked with Audley and they were fantastic until they had our money. We have no hestitation in reommending them. It was full of useless information, but lacking in facts that I needed. The word she used for that half was "a disaster." This was a three train, two bus trip each way. You can take in views of the vermillion-hued outback meeting the shores of startling blue seas, hike along the rocky coastal paths, and venture among ancient forests where 400-year-old trees soar above. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! What are we paying Audley for? For information on positions and how to apply, please visit our travel careers website. The hard work was completed by our agent Ewan. Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Great personal attention provided by knowledgeable team. The hard work was completed by our agent Ewan. Once again, Audley Travel remains the gold-standard of holiday planners! recommended to friends for future bookings, Hi LGWelcome back home! We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! We have the emails from our agent promising a refund and yet we did not get a full refund. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America Your money is safe when you travel with us. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. All of the tours, including helicopter trips and day cruises were excellent. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. The guides were superb and took the extra time to answer my endless questions. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. And so it proved to be!Malcom W our representative was excellent! None of the rooms met our expectations as I asked for in my conversations prior to final booking. New Zealand Specialist. Verification can help ensure real people write reviews about real companies. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Subscribe to our e-newsletter for the latest travel updates and inspiration. Dear PeterThank you for taking the time to share your great feedback with us. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Nepal is a very special place, we loved it. Dear MarilynThank you for sharing your kind comments with us. I have traveled most of the world in the last twenty years. Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Your specialist will offer you the best available alternatives based on your preferences. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? However, after landing in New Delhi Audley's Indian business partner was in charge and we encountered numerous problems: unsatisfactory hotels, some of them truly horrible; communication problems . Dear Mrs StephensThank you for leaving your review. We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. It did not disappoint. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. a lovely friendly manner too. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. We were told we would have a room with an infinity pool that overlooks the Red Sea. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Thank you for leaving such a wonderful review of your vacation in South Africa. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. How BBB Processes Complaints and Reviews, Better Business Bureau in Eastern MA, ME, RI & VT. BBB reports on known marketplace practices. Yelp users havent asked any questions yet about. Viking World offer all inclusive trips $1200 per day and at times offer promotions that include free international travel. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. BBB is here to help. 9)The next hotel was at the Sea of Galilee. Audley Travel have been around for quite a number of years, so imagine they are doing something right. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. They do not actually verify accommodations and arrangements and leave them up to local contractors to deal with. Nothing was overlooked. The company office is an open concept and thrives on collaboration to ensure success. Dear Mr TarantThank you for taking the time to graciously update your review. Our experience was more than what we expected. Audley are recruiting on mass without taking into consideration the quiet periods. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This rating has improved by 10% over the last 12 months. Interested in a career in travel? We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. We were sold on going here and this was not what we wanted as once again we did not have and could not get a room with a view as promised. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! Due to the pandemic, we changed our holiday dates and destination three times. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! However, for the fees paid the trip felt packaged and not custom. That is why we contacted Audley Travel. The destination is great. What are we paying Audley for? I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. We'll make sure your kind comments are shared with Shannon and her leadership teams too. Entirely unprofessional. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. 4 days ago. UK clients only. Whether or not one can use that credit is irrelevant to the travel insurance company because from their perspective, if credit is offered then the consumer has not incurred a loss. It did not disappoint. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. for me and her team and their partners accomplished it without any hitches whatsoever. They are not proactively involved. We are delighted to hear how well Mat and his team handled everything for you. Thank you so much! Highly recommended! Dear ThomasThank you for taking the time to share your great feedback with us! He forced us to go into at least six shops in that village alone telling us to buy something. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. Harry listened to our interests and made suggestions as to what we might like to do. Hi LizThank you for taking the time to share your kind comments with us. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. Both associates I dealt with were fantastic at their jobs. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. We highly recommend this travel company. I will pass this back to your specialist and their manager. Find out how we combat fake reviews. Expedia is an online travel agency founded by Microsoft in 2001. Hi FinnyBillThanks for taking the time to share your feedback with us. This was an expensive trip for what I received. We're delighted to hear how well Jenny & Kristine looked after you throughout. We are so sorry that you didn't find the value in our service. Join our mailing list to receive the latest updates and travel inspiration, All prices are in USD unless otherwise stated, CST#2117258-40 | Fla. At $1200. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. They never called or communicated with us in any way. Fortunately, the general manager of the resort took it upon himself to make our experience right. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. 10)We are also owed a refund for the Mehane ******************* tour as well. The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. And he did not have our flight confirmation number and flight information either. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. Any company that has been in this business as long as Audley should not have made this logistical mistake. I can highly recommend audley. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. The place was Awful. Responsible travel is part of Audleys DNA. That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. Responsible travel is part of Audleys DNA. Covering all seven continents, let us show you how you can see the world with Audley. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. Not only do we feel this gives you the best experience, it also brings benefits to local communities. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Following your conversation with a manger we are pleased that we have resolved this matter for you directly. I can highly recommend audley. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. Hi RobertThank you for reaching out and sharing your great feedback with us. We hired Audley Travel to assist of with planning our trip to Thailand. The accommodation was first class, very clean and in good locations. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We finally booked Thailand with Mat and could not have been happier. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! We can't thank her enough! Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. We will definately use them again in the future. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. All of the tours, including helicopter trips and day cruises were excellent. Start planning your next adventure with Audley. Audley Travel were amazing and honoured our booking at the original price. We could not have put this together without Tamatha's knowledge and help. Best personal travel experience. Management is helpful and employees are friendly. We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. The hotels were perfectly picked to maximise our time. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. We also ensure all reviews are published without moderation. The itinerary he arranged was perfect, listening to all of our likes and dislikes. Yes, ultimately Audley went over my budget by $400. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. Once again, Audley Travel remains the gold-standard of holiday planners! As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Audley Travel Engaged Employer Overview 353 Reviews -- Jobs 656 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Sales Specialist Reviews Updated Nov 8, 2022 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. The advice given was excellent in terms of time of year to visit, locations and what to do. We're so excited! Unfortunately, that is not the Audley way. From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. We had used the company on 4 occasions before and knew we could trust them. Companies can ask for reviews via automatic invitations. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. Audley Travel is a tour operator. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. It received solid four-star ratings across the board, except for transport, where five stars means that it clearly dealt with last year's travel chaos better than most. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. Alice Geary has been fantastic to work with for our Brazil holiday. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. Italy Specialist. The room that was assigned to us had a view of the main building and the pool was not private at all. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. The planning phase with Audley Travel was a complete nightmare. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. We also almost missed our flight out of Hoi An because he insisted we didn't have to leave as early as everyone else said to leave (you could tell from his hungover face and Facebook pictures it was because he wanted to party the night before). First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. hoping to re book straight away. 2023 Trustpilot, Inc. All rights reserved. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. Dear ThomasThank you for taking the time to share your great feedback with us! Japan was poorly organized. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. We use dedicated people and clever technology to safeguard our platform. We had a wonderful trip! Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Booked a 16-day trip to Hawaii covering three islands, self-drive. We requested the best hotels and they were all very good. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. Hi AnantThank you for sharing your kind comments with us. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. Not only do we feel this gives you the best experience, it also brings benefits to local communities.
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