axs change delivery address

This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. UPS will typically hold a package for five business days. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. A per-order delivery fee may also be assessed, depending on the delivery method. I am sorry to hear that your order was not received. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Click-N-Ship. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. To do so, log into your UPS account, select My Delivery and enter in your new address. If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. I have spent the last six weeks trying to receive just an approximate date. Reroute your package to a different location or change the delivery date. Exceeding these limits may result in cancellation of orders without notice. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Dont see what youre looking for? BBB is here to help. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Note that Internet Explorer is no longer supported. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. Your receipt has been resent at this time as well. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. United Parcel Service of America, Inc. All rights reserved. mail Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Receive and Use Tickets - AXS Help Center AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Yes, police can investigate missing parcels. Your phone is your ticket use the app at entry to get in. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. The recipient will then have to contact UPS to arrange a suitable delivery. For UPS, you can track the package and update the address from the tracking page. Thank you. The tickets are no longer valid and will not gain you entry to the event. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. You must supply the required Payment Method and/or other personal information in order to complete your purchase. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Dollars. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. How do I update my personal information? - AXS Help Center We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! I asked to talk to a manager, but apparently one isn't available for ***** hours. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. Ticket Delivery - AXS Help Center You should receive a confirmation after concluding your transaction. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. SAFETY AND SECURITY. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. My ticket ID is ****. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. How do I make changes to a delivery I have sent? Please review the purchase agreement linked in the email as well as the excerpt provided. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Copyright 1994- By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. During the event, strobe or theatrical lighting may be used. If the address cannot be corrected, the package will need to be returned. I did all of this. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Members are charged an additional fee for each confirmed 2-hour delivery window request. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. I did not approve a second charge they're impossible to get a hold of idk what else to do. ******* will also be getting a complaint. Thanks for signing up for the event guide! If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. If you have an account, log in to UPS.com and open your My Choice dashboard. I have just made a simple request. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Install the AXS app before your event. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. Yes, UPS does have a live chat feature. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. I live in ******, **., over **** miles away. All photography, filming and other recordings of the event are PROHIBITED. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. I also do not understand why they did not send with signature required. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Click on Transfer to Bank. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Unfortunately your request is denied. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. After that, the package will be returned to the sender. Verification of information may be required prior to the acknowledgment or completion of any purchase. Please make sure to review the terms and conditions that you will find on these third-party sites. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. To begin, contact UPS directly and speak to a customer service representative. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Please read this Agreement carefully, because it is a contract that affects your legal rights. ***Premium members get two free confirmed 2-hour delivery window requests per year. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. 732 complaints closed in the last 12 months. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Holder must possess a ticket to enter the property or venue listed on the ticket. We act on your behalf, as seller, when listing or reselling tickets. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Need to change your address after you've placed an order? BBB Business Profiles are subject to change at any time. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. I purchased the tickets almost ten months ago for approximately $500. To read the updated Privacy Policy, please. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Sign in to your account on AXS.com or in the AXS app. How can we possibly contact them with a question? In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. From the app, you are only able to change your zip code and password. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! Unless otherwise stated as part of the purchase, any primary tickets (i.e. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. On 3/20/23 I received the following email. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. Supercharge your business shipping with total visibility and control. Changing Shipping Address : r/Coachella - Reddit She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. I try to chat with people from AXS and they cant find mi transaction. You can do it all in one place. I offered to pay for ***** over night but they refuse. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. All fees and charges relating to your transaction will be disclosed to you during the purchase process. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. As a matter of policy, BBB does not endorse any product, service or business. Delivery change requested refers to a request from a customer to change the details of their delivery. Service Alert Due to Situation in Ukraine. UPS will generally attempt to deliver a package three times before returning it to the sender. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. Find information on our most convenient and affordable shipping and mailing services. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Total was #****. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. You can do this through the UPS website or by calling their customer service. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. 4. PROMOTION RESTRICTIONS. If using the AXS App, click the person icon on the bottom of your screen to access your account info.

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