Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov For additional remote access details visit the Remote Work FAQs. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. June 5, 2020 Please turn on JavaScript and try again. Report all suspicious activity to DoIT.Security@illinois.gov. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Go to your account on the trusted website to see if your account needs any attention or additional information. Related Resources ATSR Guide Telecom System Specialists Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. This needs to be a remote reboot/restart and not a shut down. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. Users working from home using Citrix should perform regular resets of work PCs. A comprehensive listing of all DoIT services including security, hosting, and more. call in user 1) from joining the meeting. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. This is especially true in our current remote work environment combined with heightened public health alerts. Contact Information. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. Remember to mute your microphone when on a Webex call and you are not speaking. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. Note: This system is intended for personal user accounts only. . The registration process for State of Illinois Digital IDs begins here for all users, Grace B. Hou, Secretary. Verify senders of texts, email and phone calls. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. DoIT targets to provision in accordance with Request Fulfillment guidelines. As always, dont forget to mute your connection upon entry to the meeting! For easy remote access to your Outlook email from any device, try office.com. Report all suspicious activity to DoIT.Security@illinois.gov. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Illinois Adoption Registry. -Staff will escalate to management as required. If your agency has a need for new employee setup, please submit those via Amy OConnell. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. Click here for some simple defensive tactics and additional information and resources from our Federal Government. All past Reminders of the Day are posted out here, as well. See below for a complete listing of all the reminders for making working from home easier. Monday Friday8 a.m. 5 p.m. call in user 1) from joining the meeting. If possible, use Chrome rather than Microsoft Edge. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Dont forget to mute your connection upon entry to the meeting. Cyber Best Practices document for more information on this topic. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. As always please consult with your doctor before starting any exercise. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Make sure you are getting up from your desk/table for breaks to move around during the work day. For more information visit the Remote Work Health and Wellness page. Details for how to report and escalate issues to the DoIT team. Visit our Site . The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. IDHS Help Line 1-800-843-6154 We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. Please follow the procedures here. Staff will respond to service requests during the published business hours. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. If this feature is not listed, it may not be enabled. Instead go to your account on the trusted website to see if your account needs any attention or additional information. Use this link if you need to manage or reset passwords. The ITSD team creates a work log entry including the provided information. Please be aware that there are known issues this morning with the Citrix login page. More information is posted on the this page. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. The restart should be done at the end of the work day to allow the PC to restart and update. Please respond by saying, "This is . Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. May 21, 2020Its important to take care of your health and wellness during this time. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Provide justification or business need for the escalation. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Read the FAQ. After you login with your Digital ID, you will be prompted for your RACF credentials. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. If no response, the ITSD Manager escalates to the next level of DoIT Management. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. Here is the fix. No password resets will be conducted over the telephone by DoIT CSC staff. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Visit More Support Links Services Catalog Webex is your go to for all your Remote Work meeting events. within the next 2 hours. Please turn on JavaScript and try again. Please see the The Federal Trade Commission has issued recommendations for how you can take action right now. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp.
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