Our. Concerns and formal complaints policy - Bridgend CBC If we did not provide a service you should have had, we will aim to provide it now if thatis possible. Please place your recycling and waste at your propertys edge by 7am on your collection day. However, sometimes you may have a statutory right of appeal e.g. Ppl of ethnic origin get blackballed or a victim racial filtering. Glad to finish here and move on. Anyone can write a Trustpilot review. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Just raise a case and leave feedback after. In complex cases, we will draw up an investigation plan. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience. If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. 2023 Resolver Consumer Online Limited. If the complaint is about a body working on our behalf (e.g. All rights reserved. 203469. Unfortunately now getting legal advice to sort it. I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. If we did something wrong, well apologise and, where possible, try to put things right for you. . If necessary, we will produce a longer report. Manchester- Optimum House. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Operative. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We are unable to accept unsolicited CVs and communications from external recruiters. Additional sacks for refuse because you have run out - Must be pre-ordered via the . We also ensure all reviews are published without moderation. Wales, Bridgend, Bridgend . Garden waste collections are available to Bridgend County Borough residents. Email: Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Find out how we enforce anti-littering rules in Bridgend County Borough. If you do not want this to happen, it is important that you tell us. Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Ppl of ethnic origin get blackballed or a victim racial filtering. ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. 3.3. You can write a letter to us at the following address: We will formally acknowledge your concern within 5 working days and let you know how we intend to deal with it. Then like us on Facebook and follow us on Twitter. We will deal with your concern in an open and honest way. If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. Employers / Post Job. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! Weve helped millions of people find a resolution. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . View our cookie policy here. Kier Group Employee Reviews for Recycling Worker Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 This will be provided for each financial year. We therefore expect you to be polite and courteous in your dealings with us. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. If we find that we got it wrong, we will tell you what and why it happened. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Answered all my questions. Property Results | Resident Service Portal - bridgend.kier.co.uk A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. DO NOT SUPPLY - they are most unprofessional! Reviews from Kier Group employees in Bridgend about Pay & benefits. Absorbent Hygiene Products and Nappy collection service request. We take your concerns and complaints seriously and try to learn from any mistakes weve made. Rating. Resolver is a totally free service that you can use to complain effectively. I wouldnt ever buy again. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Email: Email: the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. Kier | All Locations Disgrace of a company ! If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. Our staff will aim to help you make your concerns known to us. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Refuse service complaint; Report missed collection; . I would highly recommend them. This policy does not apply to Freedom of Information or data access issues. kier bridgend complaints Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. Property Results | Resident Service Portal - Kier Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Complaints Officers can advise on the type and scope of complaints they can consider. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. If possible, well put right any mistakes we may have made. Follow. Resolver is free. Kier Opening Times in Tondu. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Home | Resident Service Portal - Kier 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. Click on a service above for more options or click here to look up another property. Appalling customer service. Refuse service complaint; Report missed collection; . have been disadvantaged personally by a service failure or have been treated unfairly. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. It goes against our guidelines to offer incentives for reviews. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 This is because it is better to look into your concerns while the issues are still fresh in everyones mind. Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Happiness score is 63 out of 100 63 3.3 out of 5 stars. Absorbent Hygiene Products and Nappy collection service request. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. We will show how the mistake affected you. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. They call themselves builders? All rights reserved. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Kier Group plc. STAY AWAY from this developer. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . Your feedback. Find more info on Cylex | See Reviews . Create a profile and sign up for Job Alerts. Opens in 1 day. In some instances, we may ask to meet you to discuss your concerns. You may change your settings at any time or accept the default settings. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. If you think a vehicle has been abandoned, you can report this to us online. We will tell you who we have asked to look into your concern or complaint. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. Reviews from Kier Group employees about working as a Recycling Worker at Kier Group. Find jobs. 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. We aim to clarify any issues you may be unsure about. Best and worst companies at resolving issues. If you are approaching us for a service for the first time, (e.g. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. Its quick, easy and totally free. Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. Property Results | Resident Service Portal - bridgend.kier.co.uk Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. give you regular updates, including telling you whether any developments might change our original estimate. Upload your CV. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. Suggested companies are based on peoples browsing tendencies. In times of trouble or distress, some people may act out of character. After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Kier Group Reviews in Bridgend | Glassdoor You can be certain that youre talking to the right person at the right time. Email: Reporting issues - Bridgend CBC Sometimes, you might be concerned about matters that are not covered by this policy e.g. However, if you'd rather complain directly, you can use the above address to contact Kier. We do not view behaviour as unacceptable just because someone is forceful or determined. And we had to send them proof !And during that 70 days - not one apology ! Learn about working at Kier Group in Bridgend. If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. You can report a damaged or faulty street light online via My Account. For the best experience please use a JavaScript enabled browser. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. Kier Group plc Reviews | Read Customer Service Reviews of kier.co.uk Good pay and work/life balance, good bunch and lads and supervisors. Date of experience: 09 February 2022 Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Recycling service complaint; Schedule. We offer a chargeable service to businesses within Bridgend County Borough. 2nd Floor, Optimum House, Clippers Quay, Salford Updated on 24/03/2023 . Email: Click on a service above for more options or click here to look up another property. If your request was completed after 12pm they should be collected tomorrow. Working at Kier Group in Bridgend: employee reviews about Pay 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. We can advise you about such organisations. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. We use dedicated people and clever technology to safeguard our platform. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Kier Group careers in Bridgend | Indeed.com Instead, theyre full of the info you need to get things sorted. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. Appalling treatment of staff, clients and customers. kier bridgend complaints Conway House, St Mellons Business Park Cardiff . He or she will try to resolve it for you there and then. Property Results | Resident Service Portal - bridgend.kier.co.uk Driver Loader - Kier Group Plc Careers The work carried out is horrendous and I cannot believe how BT can use them. We will look at relevant evidence. If we did not do something well, we will aim to put it right. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Submit Review. 2nd Floor, Optimum House, Clippers Quay, Salford For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Well always be on hand with guidance and support to help you get the results youre looking for. I was swimming in my local swimming baths. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). If we got it wrong, we will always apologise. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. 62 Village Court, Broadlands, Bridgend, CF31 5DY. We may exceptionally be able to look at concerns which are brought to our attention later than this. Property Results | Resident Service Portal - Kier There may have been upsetting or distressing circumstances leading up to a concern or a complaint. . Click on a service above for more options or click here to look up another property. We have a separate policy for Social Services complaints. Contact details. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. Thank you for taking the time to submit your feedback. Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Find jobs Chris. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. kier bridgend complaints. This could be by letter or e-mail, for example. brian kim, cpa clearvalue tax net worth . Bullying is common practice as is disability descrimination. Recycling service complaint; Schedule. Property Results | Resident Service Portal - bridgend.kier.co.uk I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling.
?>
kier bridgend complaints